At Al-Boayz, we are committed to ensuring your satisfaction with all products delivered to you. We provide a clear and easy return and exchange policy to guarantee a safe and comfortable shopping experience.

First: Return Policy

You may request a return within 7 days from the date of delivery in the following cases:

  • If the product arrives damaged or has a manufacturing defect.

  • If you receive a product different from what you ordered.

  • If the product has not been used and remains in its original condition with all accessories and packaging intact.

Return Conditions

  • The product must be unused and in its complete original condition.

  • The invoice or order number must be provided.

  • The product will be inspected before approval of the return.

  • Refunds will be processed using the same payment method after the request is approved.

Second: Exchange Policy

You may request an exchange within 14 days from the date of delivery in the following cases:

  • If you wish to exchange the product for another item.

  • If the product has a defect or issue.

Exchange Conditions

  • The product must be unused and in its original condition.

  • Defective or damaged products will be exchanged at no additional cost.

  • If the exchange is requested by the customer’s preference, any price difference or a small shipping fee may apply.

Products Not Eligible for Return or Exchange

  • Products that have been used or opened in a way that affects their value.

  • Electrical products after being operated (unless there is a manufacturing defect).

  • Any product missing parts, accessories, or original packaging.

How to Submit a Request

You can request a return or exchange through:

📞 Unified Number:
1 800 755 60 20

📧 Email:
info@boayz.sa

Our customer service team is available seven days a week to provide full support and follow up on your request until completion.